Case Study: Communication

The Client

A leading retailer

The Case

Due to the consistently large number of errors experienced within the design and development stage of each style, the quality of the product was falling below acceptable standards.

The WWA Solution

The client was using a mix of faxes, emails and mail to communicate the numerous changes to its staff and suppliers. This coupled with the increased variety and seasonality that the industry was experiencing completely overwhelmed the team so they were submerged in an uncontrollable avalanche of paper. A product development system that logged changes and communicated with the overseas supplier base via the Internet was specified and installed. The improvement was unbelievable. By implementing a simple change in the communication process the productivity of the operators rose by almost 40% overnight. Error rates were substantially reduced and the company was back on target.